## *Remote Customer Service Specialist – Apply Today!*
Looking for a *Customer Service Specialist* job you can do from the comfort of your home? We are hiring a *Remote Customer Service Specialist* to assist customers with inquiries, secure new orders, and provide product information.
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### *Key Details:*
– *Location:* Remote, preference for candidates in Chicago or Indianapolis
– *Shifts:* 11 AM – 8 PM EST or 12 PM – 9 PM EST
– *Pay Rate:* $21 – $22 per hour (W2)
– *Duration:* Until March 2025, with a strong possibility of extension or conversion to full-time
– *Schedule:* Monday to Friday, 40 hours per week
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### *Responsibilities:*
– *Customer Support:* Answer customer inquiries via live chat, email, and phone in a timely manner.
– *Understand Customer Needs:* Gather information to understand customer needs and offer solutions.
– *Handle Requests:* Process basic customer needs like resending invoices, updating addresses, and answering product use questions.
– *Order Management:* Help new customers (e.g., physicians, clinicians) by securing orders and providing necessary product information.
– *Lead Escalation:* Identify and escalate potential enterprise leads to the sales team.
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### *Qualifications:*
– *Experience:* 2-3 years of customer service experience across multiple communication channels (email, chat, phone).
– *Skills:* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
– *Education:* Bachelor’s Degree preferred but not required.
– *Bonus:* Healthcare experience is a plus.
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As a *Remote Customer Service Specialist*, you will be the main point of contact for customer inquiries and help secure new orders. This role is perfect for someone with a passion for customer service and problem-solving.
Apply today to join our growing team!