Patient Access Call Center Representative – Remote USA

Clinical Health Network for Transformation (CHN) is seeking a Patient Access Call Center Representative to join their fully remote team. This position is a full-time, customer service role where you will be responsible for answering inquiries, scheduling appointments, verifying insurance, and assisting patients with a wide range of services related to reproductive healthcare. If you’re looking for a rewarding job where you can make a difference, this could be the perfect opportunity for you!

Job Overview

As a Patient Access Call Center Representative, you will serve as the first point of contact for patients. Your main responsibility is to provide high-quality service to patients by answering calls, assisting with appointment scheduling, and ensuring all necessary information is collected. This role involves multitasking, utilizing various systems to track patient information, and adhering to HIPAA guidelines to maintain confidentiality.

Key Responsibilities

• Answer Calls and Assist Patients: Professionally handle incoming calls and assist patients with registration, appointment scheduling, and insurance verification.
• Scheduling: Book, cancel, or reschedule reproductive healthcare appointments, including sensitive services like abortion care.
• Insurance Verification: Input and update patient insurance information as needed.
• Provide Information: Relay patient communications to providers and give pre-visit instructions.
• Financial Screening: Help patients explore financial support options by screening for eligibility.
• Collaborate with Team: Work closely with other team members and supervisors to meet performance goals.
• Maintain Patient Confidentiality: Always adhere to HIPAA guidelines and prioritize patient privacy.

Required Qualifications

• Education: High school diploma or equivalent.
• Communication: Strong verbal communication skills, active listening, and the ability to adapt to different personalities.
• Experience: Prior experience in customer service or call center roles is preferred.
• Languages: Proficiency in English is required; bilingual skills in Spanish are a plus.
• Commitment: A dedication to the mission of Planned Parenthood and advancing health equity.

Preferred Qualifications

• Experience: One year of experience in contact centers, patient access, or related fields.
• Technical Skills: Familiarity with call center systems and EHR systems.
• Education: Associate degree or equivalent is a plus.

Work Environment

• Remote: This position is 100% remote within the U.S.
• Work Schedule: Full-time (37.5 hours/week) Monday through Saturday between 8 AM – 6 PM Eastern Time.
• Equipment: Company-provided laptop, monitor, and headset. A quiet, HIPAA-compliant workspace is required.

Compensation and Benefits

• Pay: $16.63 – $24.94 per hour, based on experience and qualifications.
• Health Benefits: Medical, dental, and vision coverage available from the start of employment.
• Retirement Plan: 3% employer match after one year.
• Paid Time Off: PTO, Health Time Off, and nine paid holidays.
• Other Benefits: Short-term disability, employee assistance program, and flexible spending accounts.

How to Apply

If you’re passionate about healthcare and customer service, apply today to join CHN as a Patient Access Call Center Representative. To apply:

1. Visit our job application page at CHN Careers.
2. Submit your application through our website for consideration.

We welcome applicants from all backgrounds and are committed to building an inclusive and diverse workplace. If you’re ready to support the mission of Planned Parenthood while helping patients navigate their healthcare journey, we encourage you to apply.

This revised job description has been structured to improve readability, highlighting key responsibilities, qualifications, and benefits for a Patient Access Call Center Representative role while incorporating the focus keyphrase throughout the content.

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