*Remote Helpdesk Support Expert (NC/SC)*
Are you looking for a remote opportunity as an experienced *Helpdesk Support Specialist*? For a completely remote employment in North and South Carolina, we are seeking. When store and corporate associates experience IT-related problems, you will serve as their initial point of contact as a Helpdesk Support Specialist, guaranteeing prompt and effective problem resolution.
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### *Job Overview:* Helping users who encounter procedural or operational issues with IT products, services, or applications is the responsibility of a *Helpdesk Support Specialist*. You’ll address fundamental problems, offer first-level troubleshooting, and escalate difficult issues to the right team.
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### *Primary Duties:* – Offer first-class IT support for incoming calls and problems pertaining to all IT services and goods.
– Use helpdesk monitoring software to record all communications with customers and support tickets.
– Guide users through problem-solving procedures in order to troubleshoot issues.
When necessary, escalate urgent or complicated concerns to the next tier of assistance.
– Keep an eye on and rank incoming tickets to guarantee quick answers and fixes.
– Continue to be dependable in terms of attendance and timeliness.
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The candidate must possess one to three years of relevant experience providing helpdesk support, utilizing tools like Cisco Finesse, Microsoft Office Suite, Active Directory, and ServiceNow.
– Excellent debugging abilities, especially with Windows and Microsoft Office.
– Expertise in resolving a broad spectrum of IT problems and providing remote user support.
– Outstanding interpersonal and customer service abilities.
– Capability to Be able to multitask, perform well under pressure, and successfully handle stressful situations.
– To be considered for this entirely remote position, you must be a resident of North Carolina or South Carolina.
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### *Why Come Here?Working from home, this entirely remote **Helpdesk Support Specialist* position provides the chance to advance in a dynamic work environment. You’ll play a major role in giving corporate and retail teams excellent IT support. If you satisfy the requirements and live in North Carolina or South Carolina, apply now!