Front Desk Night Audit Job Description – Big Sky Resort
Overview Are you a night owl with a passion for excellent customer service? Big Sky Resort is hiring a Front Desk Night Auditor to provide top-notch guest experiences while managing nightly operations. This role ensures smooth check-ins and check-outs, assists guests with inquiries, and reconciles financial transactions. If you love working independently and enjoy providing outstanding hospitality, this position is for you!
Responsibilities
- Greet and assist guests during check-in, check-out, and throughout their stay.
- Answer phone calls, provide resort information, and handle guest inquiries professionally.
- Process payments, run credit cards, manage cash transactions, and reconcile accounts at the end of the shift.
- Perform night audit tasks, including closing daily transactions for lodging and food & beverage services.
- Communicate effectively with Security, Bellman, Concierge, Housekeeping, and Maintenance to meet guest needs.
- Stay informed about resort activities, events, and meeting locations to accurately direct guests.
- Maintain a professional and friendly attitude while ensuring policies and procedures are followed.
- Stand at the front desk for the duration of the shift and be ready to assist guests promptly.
- Maintain confidentiality and report any unusual or suspicious activity to management.
Qualifications
- Positive attitude and willingness to learn.
- High School Diploma or equivalent.
- Previous hospitality experience is a plus but not required.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Availability to work night shifts from 11:00 PM to 7:00 AM.
Perks & Benefits
- FREE All Access Bike Haul Pass and discounted Golf Pass.
- Discounted Golf and Mountain Biking for friends and family.
- 25% – 50% off Food and Beverage and Retail purchases at all Boyne outlets.
- Access to affordable Team Member Housing.
- Lodging discounts for friends and family.
- FREE Basecamp activities, including zip-lining.
- Wellness Day and Paid Time Off eligibility.
- Seasonal loyalty bonus opportunities.
- Fun monthly employee events.
Join our team at Big Sky Resort and enjoy working in a beautiful mountain environment while gaining valuable hospitality experience! Apply today and be a part of an incredible team dedicated to making every guest’s stay unforgettable.