Ecommerce Customer Service Representative – Apply Now!
Overview
We are looking for a dedicated Ecommerce Customer Service Representative to assist customers with inquiries, process orders, and resolve any issues with efficiency and professionalism. If you have excellent communication skills and enjoy helping customers, this role is perfect for you!
Key Responsibilities
- Process and manage customer orders efficiently.
- Answer phone calls and email inquiries in a professional manner.
- Update and maintain customer information in the database.
- Communicate with fulfillment teams regarding order changes.
- Handle customer complaints and escalate issues when necessary.
- Print shipping labels and assist with order shipments.
- Educate customers on product differences and purchasing options.
- Assist with marketing materials and promotional campaigns.
Advanced Responsibilities (Level II & III)
- Process wholesale and corporate gift orders.
- Handle order payments, refunds, and shipment claims with carriers.
- Manage Cheese Club and Mini-Wholesale accounts.
- Train new customer service representatives.
- Represent the company at festivals and special events.
Qualifications
- High school diploma or equivalent.
- 6 months to 1 year of customer service experience.
- Proficiency in MS Excel, Word, Outlook, and PowerPoint.
- Strong written and verbal communication skills.
- Food Handler’s Certificate (obtainable within 30 days of hire).
Work Environment & Physical Demands
- Office and warehouse setting.
- Occasional exposure to cold temperatures and chemicals.
- Ability to lift up to 65 lbs. occasionally.
- Full-time position with potential for overtime and weekend shifts.
Why Join Us?
- Supportive and dynamic work environment.
- Opportunities for career growth and skill development.
- Be part of a team dedicated to delivering exceptional customer service.
Apply today and become a valued member of our Ecommerce Customer Service team!