Patient Support Role at Centra: Customer Service Representative Position
To expand our workforce, Centra is seeking a committed *Customer Service Representative*. You will manage a large volume of calls, emails, and chats as a vital member of the patient support team, assisting patients with their financial obligations and assisting them with the billing procedure.
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### * As a **Customer Service Representative*, your primary responsibilities include: – Responding to patient and customer inquiries via chat, email, and phone calls.
Giving a thorough explanation of patient statements and financial obligations.
– Gathering money and updating data in the revenue cycle management system.
– Updating insurance and patient demographic information.
– Working together with revenue cycle experts to modify and resubmit claims.
– Raising patient complaints to managers or superiors when required.
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### *Other Functions* – Handling problems with the work queue.
– Offering support for unique projects.
– Completing extra work as it is allocated.
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### *Required:* *Qualifications:*
– A high school diploma.
– A minimum of one year’s worth of experience handling incoming and outgoing calls, ideally in a contact center or doctor’s office.
* **Preferable:* – Capability to convey a favorable, expert picture.
– Remaining composed under pressure while favorably representing Centra.
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This position is essential to Centra’s ability to successfully deliver top-notch patient care. Apply right away for the *Customer Service Representative* position if you enjoy helping people and have prior customer service experience!